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A booking engine that filled the off-season.

+64%

Direct bookings in six months

A guest checks in at the Aurelia Hotels front desk, where the receptionist has the new booking site open on a laptop
Client
Aurelia Hotels
Industry
Boutique hospitality
Timeline
14 weeks
Stack
Next.js · Headless WP · Stripe · Cloudbeds

01 — Challenge

Beautiful hotels, invisible online.

Aurelia's four boutique properties were fully booked in summer and half-empty the rest of the year. Most guests found them through online travel agencies — which took up to 18% of every booking and owned the guest relationship.

  • 72%Of bookings via OTAs
  • 4.8sMobile load time
  • 41%Off-season occupancy

02 — Approach

Make booking direct the easy choice.

We interviewed guests and front-desk staff, mapped every step of the booking journey and set one target: make booking on aurelia.com faster and better value than any OTA.

  1. 01

    Book in three taps

    Dates, room, pay — with Apple Pay and Google Pay on every device.

  2. 02

    Every property ranks locally

    Dedicated pages, schema and Google Business profiles for each hotel.

  3. 03

    Packages over discounts

    Spa, dining and experience bundles only available when booking direct.

03 — Solution

A headless site that books like an app.

A Next.js front end on headless WordPress, connected live to Cloudbeds availability and Stripe payments — so pages load instantly and rates are always right.

Room search on the new Aurelia Hotels site, open on a laptop in a hotel bedroom
The three-tap mobile checkout on a guest's phone in the hotel bar
Fig. 01 — Room search on desktop and the three-tap mobile checkout

04 — Results

Six months later, the off-season filled.

Direct bookings became the main channel within two quarters — and guests who book direct now spend more on site.

  • +64%Direct bookings
  • −31%OTA commission paid
  • 68%Off-season occupancy (from 41%)
  • 0.9sMobile load time (from 4.8s)

Booking channel mix — direct vs OTA

Before28% direct
After61% direct
Elena Marchetti, General Manager — Aurelia Hotels

For the first time, our own website is our best salesperson. Guests book direct because it's genuinely the nicest way to book — and we finally know who they are.

Elena MarchettiGeneral Manager — Aurelia Hotels

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