Patient check-in in under a minute.

01 — Challenge

No-shows, and a phone that rang out.

A regional clinic group losing patients to no-shows and a phone line that rang out. The old app was a thin wrapper around the website — slow to open, easy to forget, and kept by barely one patient in five after a month.

• 21%30-day retention on the old app
• 3Logins for booking, results and video

02 — Approach

One app for the whole visit.

We mapped a visit from first booking to follow-up and designed the app around it — then tested every flow with patients in the clinics' waiting rooms, not just in the studio.

1. 01

   Check in under a minute

   Arrive, tap, sit down — the front desk already knows you're here.

2. 02

   Reminders that prevent no-shows

   Smart reminders timed to each patient, with a one-tap reschedule instead of a missed slot.

3. 03

   Calm for every age

   Large type, plain language and an offline mode, tested with patients of every age.

03 — Solution

One Flutter codebase, both stores.

One Flutter app for iOS and Android covering booking, video visits on Twilio, results and HealthKit sync, backed by Firebase and a Node.js API into the clinics' systems — live on both stores in 11 weeks.

04 — Results

The front door of the clinic.

Within a year the app had become how patients book, check in and hear back — rated 4.8★ on the App Store across 41K ratings and 12K written reviews.

• 62%30-day retention (from 21%)
• 4.8★App Store rating · 41K ratings
• 210kDownloads in the first 12 months
• −38%Missed appointments